Refund policy

Returns and refunds

Contact sac@vesafrahub.com within 30 days of delivery to request a change-of-mind return. Include your order number and the item you wish to return.

Change-of-mind returns

Items must be unused, unworn and returned with their original packaging and accessories. Please obtain return instructions before sending an item. We will provide the appropriate return address by email. Do not send returns to a supplier address without our instructions.

You are responsible for the return postage for a change-of-mind return. Use a tracked service and retain your receipt. Original paid shipping charges are not refunded for change-of-mind returns.

Faulty, damaged or incorrect items

Contact us as soon as you discover a problem and include your order number and a description or photos if available. We will assess the issue and arrange the remedy required by applicable consumer law, which may include repair, replacement or refund. We cover reasonable return shipping where required for a faulty or incorrect item.

Refunds and cancellations

Approved refunds are made to the original payment method. We will notify you after inspecting a returned item. Your bank or payment provider may need additional time to process the credit. To request cancellation, email us promptly. Once dispatched, an order may need to follow the return process.

Your consumer rights

This 30-day change-of-mind policy does not limit any statutory rights, including Australian Consumer Law guarantees. Those rights may continue beyond 30 days and are not conditional on original packaging for a faulty item.